Returns & Exchanges
Online Return Policy
All Orders Made On GitiWholesale.com are Final. We Do Not Accept Returns.
All "Sale" Items are Final No Returns Allowed. This includes Mystery Boxes.
If you purchase clothing that is all White, we will not accept a return for any reason. Returns for White Clothing will not be accepted or allowed. Failure to adhere to this policy will result in termination of account.
All items purchased from GitiWholesale.com are eligible for only an exchange or refund if there is a manufacturing defect for your items when they are delivered to you.
You are allowed 2 business days from the date you received your order to request an exchange/return for a defective item. Please make sure to check your items upon receiving. We will not accept any exchanges/returns past the 2-business day mark. At our discretion we will decide whether we will provide assistance for requests made outside the 2 business day mark. Customers must return the defective/damaged items first before any exchanges/refunds are processed.
If you received the wrong item, color, or size, please email us within the 2 day business day mark for us to provide steps to exchange the incorrect item for the correct one. Customers must always return the incorrect item first.
We will reserve the right to request for pictures, in situations where applicable, to verify any claimed damages/manufacturer defective items or wrong items sent.
We reserve the right to disagree with claims regarding manufacture defects, which include sizing, odors, and color schemes.
Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be subject to account termination and restock fee for refunds up to 30%. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, visible stains) will result in your account with GitiWholesale.com to be terminated.
Please note that unauthorized returns will result in your account being suspended. 30% Restock Fee will be applied to the Return.
Restock Fees - 30% will be applied to your refund for any return that is: not authorized or for customers who wish to return items that don't have defects/damages/or mistakes made by GitiWholesale.com
All Returns must be the entire pack, example if the item comes in 6 pieces. You must return all 6 pieces, we will not allow for you to keep 1 or 2 pieces. You must return the entire pack. Incomplete returns will result in your account being suspended, this rule applies to all items sold on GitiWholesale.com
In the event you receive the wrong item we will issue you a return label for you to ship back the incorrect item, if the correct item is available we will allow you to repurchase or exchange for the correct item. If the correct item is not in stock a refund or store credit will be issued. This only applies for Domestic Orders.
Failure to adhere to our Returns Policy will result in the termination of your account with GitiWholesale.
Gitiwholesale will not consider a size issue as a manufacturing defect.
No Exchanges will be accepted without proof of purchase.
All Purchases made with gift certificates/store credit cannot be returned.
Instructions for Returns/Exchanges
1) Please email us at [email protected] or Call Us (786)502-2051 with your Order # and the Style Number of the item.
2) We may request photos of the damage/defective/incorrect style. If requested please email them to [email protected]
3) Please allow 24-48 Hours for a response about your exchange/return, GitiWholesale.com reserves the right to reject an exchange/return request if we deem the Item is not eligible for an exchange/return.
4) Once your exchange/return request is approved, instructions will be sent on how to return the merchandise back to us for inspection.
5) After we have received the items, we will process any Refunds/Exchanges within 24-48 Hours.
All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements will be subject to suspension from GitiWholesale.com
Pick Up Order Returns
Pick Up Orders are not allowed to Return for any reason. It is the customer's responsibility to thoroughly check the items in their order. It is the Buyer's Responsibility to report any issues when they are at our Miami Location. Once the order leaves our Miami Location with the Buyer, we are no longer responsible for your order. No Exemptions.
Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by emailing your request to [email protected] In the email please include 1/ order number 2/ items requesting to be exchanged. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Our return address is 9315 NW 112TH AVE, MEDLEY FL 33178.
Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.
International Order Policy
We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Gitiwholesale.com will NOT be responsible for any Custom tax/duties cost and fees. Failure to pay taxes and duties and packages being returned to us because of this will result in a 20% restock fee as well as any return shipping chargers. Your Shipping Fee will not be refunded.
To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.
International Orders that are refused and returned will result in your account being suspended. No Exceptions.
Sending us your personal information which includes your payment, shipping and billing address, and clicking on the “Submit Order Button” or anything similar. You acknowledge that you:
· have read these Terms,
· understand these Terms, and
· accept and agree to be bound by them.